Getting Support & Tracking Tickets

    How to contact support, submit tickets, and track resolution.

    2 min read

    LemReveal offers multiple support channels to help you get unstuck quickly.

    Submitting a Support Ticket

  1. Click the Help icon in the sidebar or navigate to Settings
  2. Click Submit Ticket or use the support widget
  3. Describe your issue with as much detail as possible
  4. Attach screenshots if relevant
  5. You'll receive a confirmation email with your ticket number

    6. Support Channels

    | Channel | Best For | Response Time |

    |---|---|---|

    | In-app ticket | Bug reports, feature questions | < 24 hours |

    | Email (support@lemreveal.com) | Account issues, billing | < 24 hours |

    | Help Center articles | Self-service troubleshooting | Instant |

    | Status page (/status) | Service outage checks | Real-time |

    Priority Levels

  6. Critical — Service is down or data is not being collected → Response within 2 hours
  7. High — Feature is broken or producing incorrect data → Response within 8 hours
  8. Normal — Questions, how-to, feature requests → Response within 24 hours
  9. Low — Suggestions, nice-to-haves → Response within 48 hours

    10. Tracking Your Ticket

    You'll receive email updates as your ticket progresses. For Business and Enterprise plans, you also get access to a dedicated account manager for faster resolution.

    What is this number?

    Paste any business identifier — VAT, LEI, company number, DUNS, ABN, CNPJ, CIN, CIK — and we will tell you what it is and who issues it. Where this decoder supports the identifier's check digit, it also validates it; other results are clearly marked as format-only matches.

    Nothing leaves your browser — the check runs locally.

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