How to contact support, submit tickets, and track resolution.
LemReveal offers multiple support channels to help you get unstuck quickly.
## Submitting a Support Ticket 1. Click the **Help** icon in the sidebar or navigate to **Settings** 2. Click **Submit Ticket** or use the support widget 3. Describe your issue with as much detail as possible 4. Attach screenshots if relevant 5. You'll receive a confirmation email with your ticket number
## Support Channels | Channel | Best For | Response Time | |---|---|---| | In-app ticket | Bug reports, feature questions | < 24 hours | | Email (support@lemreveal.com) | Account issues, billing | < 24 hours | | Help Center articles | Self-service troubleshooting | Instant | | Status page (/status) | Service outage checks | Real-time |
## Priority Levels - **Critical** — Service is down or data is not being collected → Response within 2 hours - **High** — Feature is broken or producing incorrect data → Response within 8 hours - **Normal** — Questions, how-to, feature requests → Response within 24 hours - **Low** — Suggestions, nice-to-haves → Response within 48 hours
## Tracking Your Ticket You'll receive email updates as your ticket progresses. For Business and Enterprise plans, you also get access to a dedicated account manager for faster resolution.